Privacy Policy

Privacy Policy

Last updated: 26 August 2024

At The Pear Lodge, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines the types of information we collect, how we use it, and the steps we take to safeguard your data.

1. Information We Collect

We collect personal information that you voluntarily provide to us when making a booking or interacting with our website. This may include:

• Name
• Email address
• Phone number
• Physical address
• Payment details (e.g., credit card information)
• Any other information you choose to provide during the booking process or via contact forms

We also collect non-personally identifiable information such as:

• IP address
• Browser type
• Usage data (e.g., pages visited, time spent on the site)

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you regarding your stay, offers, and updates
• Improve our services and website functionality
• Respond to inquiries or complaints sent through our contact channels
• Ensure compliance with legal and regulatory requirements

3. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about your usage patterns. Cookies allow us to:

• Remember your preferences
• Track bookings
• Analyze website traffic and improve website performance

You may choose to disable cookies through your browser settings, but this may impact your experience on our site.

4. Sharing Your Information

We will not sell, trade, or share your personal information with third parties, except in the following circumstances:

• When it is necessary to process your booking (e.g., sharing with payment processors)
• To comply with legal obligations
• To protect the rights and safety of The Pear Lodge and our guests

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before submitting any personal information.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete information
• Request deletion of your personal data (where applicable)
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

8. Contact Information

If you have any questions or concerns about this privacy policy, or if you wish to exercise your data rights, please contact us at:

The Pear Lodge & Restaurant
Subdivision 146 of Sub C Farm, 33rd Off Kalengwa Road, Kalulushi – Zambia.
Phone: +260 764 030 175
Email: complaint@thepearlodge.com